ITIL

The Scope of IT Audit.ITIL (IT Infrastructure Library) provides a framework of Best Practice



guidance for IT Service Management and since its creation, ITIL has grown to


become the most widely accepted approach to IT Service Management in the


world.


This pocket guide has been designed as an introductory overview for anyone


who has an interest in or a need to understand more about the objectives,


content and coverage of ITIL. Whilst this guide provides an overview, full


details can be found in the actual ITIL publications themselves.


This guide describes the key principles of IT Service Management and provides


a high-level overview of each of the core publications within ITIL:


Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement.


An overview of the qualifications scheme is also included.


The advice contained within this guide is neither definitive nor prescriptive, but


is based on ITIL Best Practice. The guidance in the ITIL publications is


applicable generically and is of benefit to all IT organizations irrespective of


their size or the technology in use. It is neither bureaucratic nor unwieldy if


utilized sensibly and in full recognition of the business needs of the


organization.